Warranty Returns

You can get in touch with us by visiting our Contact Us Page. Please be aware that all our e-mails are conducted in English. Nothing in this returns policy affects your statutory rights.Your rights under this returns policy are in addition to your cancellation rights under the Consumer Protection (Distance selling) Regulations 2000. 

UK Returns policy


You can, within 30 calendar days of receiving a Product ordered from www.leisure-promotions.co.uk return any Product that you are not completely happy with. 

Once you decide to return any Product you must not use it and must take good care of it while it remains in your possession. The Product must be returned to us undamaged, unsoiled, unwashed, unaltered or not worn (other than to try the Product(s) on and in the same state that it was sold to you. Please note that where possible, any labels or tags must remain intact and the product(s) should be returned in or with its original packaging.

Returning products by post

Please note: This is only applicable to online purchases.

If you wish to return an online purchase via post, please follow the instructions outlined below. Please note we do not offer pre-paid postal returns. 

  • Ensure the product(s) is in a securely wrapped parcel. 
  • Returns Address: RETURNS, Leisure Promotions, Unit 14 Orchard Business Park, Kingsclere, RG20 4SY
  • Take the parcel to the Post Office. Goods remain your responsibility until they reach us.
  • Please remember to include your full Name, Address, Contact Telephone Number and Reason for return.


When do I get refund once I have returned an item?

Please allow at least 10-15 working days from posting the Product back to us for the refund to reach your account (this may take longer depending on how long it takes your bank/building society to process the refund payment). You will be refunded the amount you paid for the Product returned excluding any delivery charges (if appropriate).

Voucher, promotion and discount codes

If you decide to return a Product that has been purchased with a discount applied, you will only be refunded the discounted amount. For example, a Product costing £19.90 with a £5 discount will be charged at £14.90 and consequently, you would be refunded £14.90. Product/s returned from an order that contains a discount with a required threshold will have the discount amount deducted accordingly from the refund value. For example, an order with a £10 discount (providing the order value is above £60) will have the discount amount deducted (therefore a returned item priced at £29.90 would only be refunded at £19.90). 

A free postage discount code will apply either a £3.95 or £5.95 (in accordance with the offer) reduction in the total cost of your order. The postage will still be charged as normal. Returning an order with a free postage discount code will not affect the refund value. 

Cancellation rights for EU customers

You are entitled to cancel your contract with us as follows, regardless of whether the Product is damaged or incorrectly supplied: 

You may cancel a contract at any time within 7 calendar days without any penalty and without any reason; beginning on the day after you received the Product. In this case, you will receive a full refund of the price paid for the product in accordance with our Returns Policy. 

To cancel a contract, you must contact us within the 7 calendar days from when you are in receipt of your order with an attached proof of returns postage (to confirm that the product/s has been returned within the stated time). You will need to state that you have returned your items and wish to cancel the contract, giving details of the Product ordered. You must inform us in writing by hand or post at RETURNS, Leisure Promotions, Unit 18 Orchard Business Park, Kingsclere, RG20 4SY, UK, or by email (info@leisure-promotions.co.uk. You must also return the product to us immediately, in the same condition in which you received them and at your own cost and risk. The Product must be returned to us by post (as described above).

In this case, we will refund the price of the product in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us. 

You have a legal obligation to take reasonable care of the Product while it is in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation. 

© Leisure Promotions (Newbury) Ltd

Registered in England & Wales Number 4865165
VAT Number - 438282927
Last Updated – March 2020